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Digital Transformation protects domestic violence victims in SA

Digital Transformation protects domestic violence victims in South Australia

How the South Australian Government safeguards those at high risk of serious harm from domestic violence through the digital transformation of key administrative workflows.

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Harness almost 50 years of combined experience helping businesses to optimise, automate and transform.

 

Canon Business Services Australia (CBS) merges the combined experience of Converga and Harbour IT—two world-class companies with a long history of achieving more for our clients.

With 25 years of experience in business process outsourcing, a customer satisfaction score of 95% and a world-leading NPS of 85, Converga brings an enviable reputation for driving business efficiency across finance, retail, and government.

In January 2022 as part of our growth strategy we announced the acquisition of WA-based Satalyst, a leading Microsoft Cloud and security partner. An excellent strategic and technical fit with Canon Business Services Australia, the acquisition strengthened our application, security, data and AI capabilities, while providing the Microsoft specialist with the backing it needs to fast-track expansion plans. 

As a leader in providing securely managed IT services, infrastructure, and Cloud technologies for over 20 years, Harbour IT brings a reputation for providing direct access to key specialists to deliver agile and scalable IT solutions, giving industry leaders peace of mind and a competitive edge.

We’re proud to be part of the Canon Australia family, one that's been around for almost 90 years and is one of the world's most trusted brands. It’s also the only company in the world to have ranked in the top five for US patents recipients 34 years running and reporting global revenues of more than US$30 billion in 2020. And we’re proud of our commitment to actively inspiring and enabling businesses to achieve more than they ever thought possible.

Now employing over 1,700 people in Australia, New Zealand, and the Philippines, Canon Business Services is a market leader in digital transformation, business process optimisation, cloud technologies, and secure IT managed services.

Together, we optimise your business processes and embed enabling technologies, so you can better focus on what sets you apart. We believe in the power of focus to help remove friction, so you can move forward, freeing your organisation to drive growth and thrive.

Care is in our DNA.

 
We challenge the status quo. We can do so much more if we’re only brave enough to try. We accept accountability for our actions, and we encourage and reward bravery. We’re not afraid to fail because we learn from our mistakes.
 
Satalyst - Canon Business Services

Executive Team

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Name of Client

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Name of Client

Luke Clark

Chief Executive Officer

Luke Clark is the Chief Executive Officer of Canon Business Services ANZ (CBS), and Canon Oceania Senior Leadership Team member. Before being named CEO, Luke held leadership roles at Canon Australia for over a decade with responsibilities that included the definition and delivery of Canon’s technology and business transformation.

Luke’s proven track record in leading complex change programs that require cross-business collaboration includes driving the transformation journey that successfully united Canon Oceania subsidiaries Harbour IT and Converga to form CBS.

Under Luke’s leadership, CBS is now firmly cemented as a market leader in digital transformation, managed services, business process optimisation, offshore solutions, cloud solutions, and managed end-user services. Having moulded the business with customers at its heart, Luke is focused on extending capability and taking new services to market that will help customers optimise their operations.

Luke also serves as a Director for Canon New Zealand and is the Chairperson presiding over CBS Service Centre (Philippines). He lives in South Sydney with his family of 6 (7 if you count Frankie, the world’s naughtiest bordoodle dog).

Stephanie Wang

General Manager, Solutions

Formerly working with Canon Australia's Business Information Solutions group, where she led its commercial and channel marketing teams and business transformation program, Steph joined us in CBS in June 2020 as the GM for Commercial and Finance. She was responsible for strategically aligning CBS to Canon Group’s overarching objectives and works with our Commercial, Finance, and Information Security Governance teams.

Steph recently took on a new role as GM of the Solutions team, where she is looking forward to creating new opportunities and synergy within CBS to foster a strong culture of customer care and business growth.

Steph enjoys working with a dynamic team passionate about delivering excellent customer experiences and achieving our strategic objectives. When she’s not working, she enjoys exploring new places and spending quality time with loved ones.

Neil Elson

Country Manager, Philippines

Having held a senior IT leadership position in Canon Oceania since 2015, Neil’s understanding of our internal and external landscape puts him in an excellent position to effectively deliver our services. As a senior IT leader, Neil has focused on leading organisational change, strategic development, optimising resources by introducing efficiencies and effective management teams, and improving employee engagement.

Brian Parkes

General Manager, Operations

As General Manager BPO Operations for the last decade, Brian brings 20 years of experience in national operations to CBS, with high-level expertise in project management with national acquisitions, implementing strategic change management, and organisational direction.
Brian's responsible for managing our BPO operations across Australia, New Zealand, Manila, and our technology centres. Off the clock, he’s represented Australia in Oztag’s World Cup series, including five tests against New Zealand.

Rajan Khetia

General Manager, Managed Services

Raj is responsible for CBS’ IT Managed Services operational delivery. With over 20 years of experience in IT Services leadership, he plays an essential part in delivering our Managed Services portfolio, including Infrastructure support, End-User support, and Cloud/Network services.
Raj is committed to improving staff engagement, customer satisfaction, and financial performance. When he isn't at his desk, you'll find him enjoying family time, running, or cooking up a storm.

Rochelle Uys

General Manager, Human Resources

Sydney-based Rochelle is responsible for leading and executing CBS’ people strategy across Australia, New Zealand and the Philippines and meeting Canon Group’s overarching objectives. It’s her job to put the right people, systems, and processes in place to support our workforce needs, growth strategy and, most importantly, make CBS a great place to work.
In addition to her CBS Leadership Team role, Rochelle leads our Learning and Development, Remuneration and Benefits, Recruitment, HR Operations, and Business Partners teams, supporting each business unit to achieve more.

Murray Jess

General Manager, Sales and Marketing

Murray Jess is an accomplished professional whose extensive background blends corporate, start-up, and consultancy, across ANZ, Europe, Asia and North America. Possessing an entrepreneurial spirit and a thirst for innovation and technology, Murray's career has been defined by his ability to create and lead effective teams, solve wicked problems, and develop and execute commercially sound business strategies.

As GM Sales and Marketing, Murray leads the team responsible for identifying and executing on opportunities that deliver value for our customers. For CBS, as a technology solutions partner, his team is playing a crucial role in helping customers tackle their transformation journey and position for growth.

Daniel Carter

General Manager, Commercial and Finance

Daniel Carter is a seasoned Senior Manager whose expertise spans across various commercial business lines. With over four years of experience at CBS, coupled with 15+ years across a range of other industries, Daniel is an integral part of the team; with his skills and experience bringing together a combination of strategic planning, negotiation, budgeting/forecasting, accounting, and effective management.

Alongside being a Chartered Accountant and having a Bachelor of Business from QUT; Daniel's impressive academic pedigree also includes a Master of Business Administration (MBA) from MGSM, one of Australia's top-ranked postgraduate MBA providers. His graduate degree has equipped him with unparalleled knowledge and insights on how to navigate the complex corporate world, making him an invaluable asset to any organisation.

Daniel is a top-performing professional whose dedication to excellence has made him a trusted leader in his field. Regardless of the challenges he faces, he pushes beyond expectations, inspiring his team to deliver exceptional results every time.

Why work with us?

Our history.

CBS is the merger of two Canon-owned companies with a long history of achieving more for their clients. Together, Converga and Harbour IT bring 47 years of experience delivering exceptional, built-to-fit operational and IT solutions to the table.

Longstanding partnerships.

In a competitive market where customers typically move to different vendors, we’re proud we have many who have been with us for a decade or more.

Capability breadth and depth.

From accelerating your document and internal business processes to increasing your business agility across the cloud and business data, we’ve got the experts and skillset to successfully get your digital transformation underway.

Direct specialist access.

Our unique client delivery framework gives you direct access to specialists across operations, support, and service delivery. That means we understand your business better, you always know who to call, and your issues are resolved fast.

Integrated and customised services to optimise, automate and transform your organisation today.

Unleash growth—we’ll take care of your operational capacity and capability challenges to support your evolution at every step.

Optimise your people, processes, and IT systems with our unique Optec3 approach. No business succeeds alone. Partner with us for a holistic perspective that helps you scale and succeed.

Our Approach

Get in touch

Your digital transformation journey starts here. We’ll show you how.

Contact Us

Get in touch

Your digital transformation journey starts here. We’ll show you how.

Contact Us

Optimise your operations

In a “winner takes all” global marketplace, staying ahead of the pack takes a relentless focus on customer value and faster-than-market innovation.

Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

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More than understanding.

Caring is in our DNA and with a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands, to can rest assured that your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

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Trust.

With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

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Agility.

Too often, legacy systems hold back growth. Get direct access to a broader, deeper range of expertise and technology to support your best work. By streamlining your systems and operations, you can get back to focusing on over-delivering to your customers and driving growth - we’ll take care of the rest.

1/3

More than understanding.

Caring is in our DNA and with a 95% customer satisfaction score and decades-long relationships with the region’s biggest brands, to can rest assured that your business is our business, so we take more time to understand your unique challenges and build solutions that make a measurable difference.

2/3

Trust.

With twenty-one years as IT specialists and twenty-five years as BPO specialists under our belts, we’re owned by the global powerhouse Canon - one of the world’s most trusted brands. We’re not going anywhere.

3/3

The details

More agile SD-WAN network solution delivering outstanding capabilities

Completed the deployment of the initial services within a short 1-week period

Implemented a complete secure branch solution at 12 locations across Australia and internationally

I NEED TO:

Transform into an agile, resilient and scalable organisation.

I NEED TO:

Help my people work from anywhere, anytime, securely and efficiently.

“The system was very manual and we have critical vendors who we rely on to make our sites operational,”