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Tame the complexity of the modern enterprise with the help of an IT service desk.

Is dealing with routine IT tasks the best use of your talent’s time and resources? Rather than dealing with repetitive tasks of password resets, software updates and security patches, why not outsource your IT support security, end-user support and other operational tasks to a trusted Australian-based partner? Our IT Help Desk allows you to redeploy your team to focus on higher-value activities.

Scalable, agile, rapid, and targeted support for your IT needs

Get access to the IT skills you need as you need them. The Canon Business Services Australia IT Help Desk frees up your internal IT team allowing them to focus on more strategic work that supports your organisational growth. Work with a partner that goes beyond SLAs every time. We develop deep knowledge of your business, staying one step ahead to deliver what you need before you have to ask.

Sorting out your IT systems is easier than ever with the CBS IT Help Desk.

Always on, access anywhere.

Enjoy secure and efficient access to your data, anywhere, anytime, and on any device—locally, regionally or worldwide 24/7, 365 days a year via phone, email, self-service or chat —whatever works best for you.

Remote assistant, on-site IT support.

Our expert team delivers Level 1 and Level 2 support across multiple locations simultaneously and takes care of all endpoint and device management.

Cost transparency, flexibility and control.

A single, fixed monthly fee means no surprises. Flexible contract terms and scope make it easy to do business with CBS.

Extensive reporting and control.

Get comprehensive daily, weekly and monthly reports on all aspects of our IT service desk for informed business and tactical IT decision making.

Comprehensive IT support.

Keep your IT team focused on higher-value tasks rather than bogged down fighting technical spot fires.

Streamline your workforce.

With the CBS IT Help Desk as your first point of contact and resolution, you can centralise technical incidents and Level 1 and Level 2 support management.

Anywhere access to expert IT help desk support

Free up your team to focus on higher-value tasks while we take care of your IT support with always-on, anywhere access to the technical advice you need to optimise your operations and keep them running smoothly.

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We deliver a range of business services to help you achieve more. Tailor a solution to meet your exact needs and start optimising your operations today.

High-speed resolution.

We regularly outperform industry standards of 12-minute call resolutions by resolving more than 90% of IT support issues on a single call in less than 4 minutes.

Experienced and certified technicians.

With aggressive, customer-focused SLAs, this is one IT support team you’ll be happy to call. CBS’s IT Help Desk delivers expertly managed, secure IT services to support your team in the hours you need.

High standards that exceed expectations.

Our proactive culture fixes and prevents issues before you even notice they’re there. We succeed when you succeed.

Highly scalable, flexible and customisable.

Get the IT service desk support you need, when you need it, so you can maintain high business performance. Partner with us so you can free your internal IT talent to focus on more strategic tasks.

Faster, better, more efficient.

CBS has the formalised tools and processes to drive efficiency. Think of us as a natural extension of your internal IT team that responds immediately to critical issues and resolves them fast.

Benefits of IT Help Desk vs. internal team

When you transition to an outsourced IT support with CBS Australia, you gain numerous advantages over keeping IT help desk capability in-house. First is scale: help desk work is spiky, so internal teams bounce between too little and too much to do. CBS’ IT help desk services scale up or down based on your needs. CBS also provides a much deeper and more robust skill set than most firms can maintain internally.

Second is scope: our outsourced IT support offers help beyond just simple password resets. We can also provide more sophisticated support when you need it, including IT and infrastructure support. With CBS, you get on-tap access to experts across a wide range of specialties.

We also offer 24/7/365, nationwide support with service level agreements and staff management: you never need to worry about staff being sick, going on leave, or getting stuck on other projects because we take care of the scheduling headaches for you.

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Outsourcing your IT help desk to CBS provides scalable services that can adjust to your fluctuating needs, a broader skill set compared to internal teams, on-demand access to specialists across various specialties, and 24/7/365 nationwide support.

Contact Us

“We see external partners such as Canon Business Services playing a key role in helping us to consolidate and streamline our entire ICT infrastructure moving forward. We also foresee many more robotic process automation projects once the current one is in full operation, so we can free up more staff to focus on work that directly impacts our customers.” GM ICT, Endeavour Foundation

Download Data Sheet

Download our data sheet to discover more about how IT Help Desk can help grow your business.

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Our Approach

We believe no business succeeds alone–and that every organisation should focus on its core business and outsource the rest.

That’s why we take the time to really understand your business goals and find the right-fit solution to keep you agile, resilient and thriving. Then we put the industry’s best to work on the challenges you want to solve.

Stay one step ahead with the right technology, process, automation and talent to keep you moving forward at all times.

We help scale your Australian business with IT support

With over 1700 employees across ANZ, CBS has the size and strength to scale your IT help desk as your business grows in Australia. CBS gives you a capacity far beyond typical IT service desk providers. We help Australian organisations across industries such as banking, finance and retail, with nationwide networks of offices and outlets and with staff all across ANZ. We can also help you scale your services as your requirements change, meaning you get the services you need, when you need them.


Customised Support Model

The reliability of IT services is paramount to your business performance. As such we define and build a customised support model to meet your business requirements. Should you require IT support across Australia 24/7/365, we can help. Perhaps you require on-site or specialist technical skills; we can provide these as well.

Industries we help

Other IT Managed services offerings

We deliver a range of IT Managed services to help you achieve more. Tailor a solution to meet your exact needs and start optimising your operations today.


Frequently asked questions

What is the difference between a help desk and a service desk?

The difference between a help desk and a service desk lies in their scope of services. A help desk mainly deals with responding to technical issues or incidents users face with their IT devices. It focuses on providing support to fix these problems, following a reactive approach. On the other hand, a service desk encompasses a wider range of services, including incident management but also extending to tasks like deploying new hardware, aiding with software installation, and providing guidance on IT asset usage. It takes a more comprehensive approach to IT support. IT service providers offer a combination of both help desk and service desk capabilities, covering technical assistance as well as various IT-related services to ensure effective IT service delivery and issue resolution.

What types of IT issues can the Help Desk assist with?

The IT Help Desk, commonly known as the IT helpdesk or helpdesk support, possesses the necessary technical know-how to assist with a wide range of IT issues. These include resolving software and hardware problems, addressing network connectivity issues, configuring email settings, troubleshooting system errors, and helping with account access. The Help Desk serves as a crucial point of contact for users seeking assistance with service requests, offering comprehensive desk services facilitated by specific desk software or helpdesk software. Communication channels such as phone calls are utilised to provide effective solutions and serve as a valuable resource for resolving various technical challenges.

How secure is the information shared with the IT Help Desk?

IT Help Desks prioritise the security and confidentiality of user information. They adhere to strict privacy policies and employ security measures to protect sensitive data. Ensure that you follow your organisation's guidelines for sharing any confidential or sensitive information with the Help Desk.

Can the IT Help Desk assist with mobile devices and remote access?

Yes, IT Help Desks commonly provide support for mobile devices, such as smartphones and tablets, along with remote access solutions. They can assist with device configuration, troubleshooting mobile apps, and resolving connectivity issues for remote access to company resources.

How easy is it to contact the IT Help Desk for technical support?

Thanks to industry-leading tools and our powerful service platform, contacting CBS’ contracted IT help desk is as easy as contacting your in-house team— perhaps even easier. Our team can be available 365 days a year, 24 hours a day. We are here to support your business no matter its needs. Direct access to our team of specialists can be via website, live chat, self-service or phone for those occasions when you need more personal guidance.

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