At Canon, we are committed to managing personal information lawfully, ethically and responsibly. We respect and want to be transparent about how we collect, use and disclose personal information, and how you can exercise choices over it.
This Privacy Policy covers Canon Business Services Australia Pty Ltd, Satalyst Pty Ltd and Canon New Zealand Ltd’s trading entity, Canon Business Services ANZ in New Zealand.
Personal information collected by Canon Australia Pty Ltd, its other subsidiaries, and Canon New Zealand Ltd is managed in accordance with its separate privacy policy that is available here.
What kinds of personal information do we collect?
We collect personal information about our We collect personal information about our business contacts, newsletter subscribers, competition entrants, job applicants, suppliers and others. Depending on the circumstances, we may collect their names and contact details and information such as:
- preferences and interests;;
- use of our products and services including support interactions;
- participation in events or promotions we organise;
- job applications;
- information, data and documents you provide us so we can provide services to you; and
- other interactions and communications with us.
We collect information about how people use our digital properties (including websites, social media sites, apps and electronic communications) and third party websites (digital interactions).
Why do we collect this information?
We need to collect and use personal information to run our business, including to:
- fulfil orders and contracts for goods and services;
- manage customers and other business relationships;
- deal with inquiries and feedback;
- improve our products and services;
- conduct events, promotions, competitions and research;
- tailor our products, services, marketing, invitations and communications to suit our customer’s needs;
- understand our customers better and to help us find new customers;
- recruit staff and manage contractors;
- order goods and services from our suppliers and service providers; and
- otherwise to supply our services, communicate with our customers and manage our business.
How we communicate with you
Subject to any consents required by law, we may periodically send you information about new products, special offers or other information which we think you may find interesting. We may use any personal information we have collected about a person to tailor our communications to reflect their needs.
If you have given your consent, you can withdraw it at any time. If you wish to review or change your marketing preferences, you can use the ‘opt out’ or unsubscribe mechanism included in the communications you receive from us or submit an email to the contract listed in the communications, or to the Privacy Officer.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access, disclosure, misuse or modification we use appropriate physical, technical, procedural, electronic and managerial controls to safeguard and secure the information we collect. These include:
- following security management standard ISO 27001:2022;
- systematically evaluating information security risks;
- implementing “need to know” principles;
- using secure servers, communication links and other appropriate measures to protect electronic data in transit and at rest;
- measures to control internal access, such as policies, physical access restrictions, network structures, passwords and access tracking; and
- secure third-party online payment methods.
Disclosure
We may need to disclose personal information to a third party so we can fulfil our contractual or legal obligations, or our business activities.
Some of our service providers are located outside Australia and New Zealand. As a result, we may need to disclose some personal information we hold to service provides in other countries that provide us services like cloud services, data storage and business process outsourcing. Some of those service providers are based in the USA, Japan and the Philippines. We only disclose what is necessary for them to provide their services, and they are contractually obliged to keep your details safe and in a manner consistent with this policy.
Canon Business Services Australia is based in Sydney, Australia. Canon Business Services ANZ is based in Auckland, New Zealand. Our parent company, Canon Australia Pty Ltd, is based in Australia and has subsidiaries in Australia, New Zealand and the Philippines. To facilitate our operations in those countries, we may transfer information and allow access to that information for the purposes described in this policy, and staff and contractors may also be required to travel between those countries and may access it while overseas.
