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Always-on critical system support to tame IT complexity.

Today’s IT environments are increasingly complex and require depth and breadth of IT skills to make sure everything runs smoothly. Finding the right talent can be a challenging and costly process. Our Infrastructure Management Centre (IMC) in Australia puts a dedicated team of expert engineers at your service.

We manage everything to match your business needs, including on-premise infrastructure, in your own Private Cloud, our Private Cloud or Public Cloud, or a combination of all, as part of our IT Infrastructure as a Service.

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Infastracture Management content image

Make our expert IT infrastructure management team part of your team.

We are experts in IT Infrastructure management services in Australia.

We’ve wrapped up everything you’ll need to keep your business-critical systems running seamlessly and at optimal performance so your people can do their best work. Stop being slowed down by IT capacity or capability challenges. Reduce overheads and scale as you grow—choose between business hours or 24/7, 365 days a year availability. You’ll also get aggressive, customer-focused SLAs with detailed reporting on performance and quality.

IT Infrastructure that’s customisable, flexible, and scalable.

Always on, access anywhere.

Proactively manage your IT infrastructure’s health, from enterprise-grade technologies (Windows, Azure, VMware, Citrix, Microsoft 365, Linux, Storage and Networking) to scheduled maintenance and daily checks.

Faster, better, more efficient.

Leverage our 24/7, 365 days a year monitoring and alerts for a wide range of infrastructure and services, including hardware, OS and applications (for products we support).

Seamless business continuity.

Our backup cycle management and governance mean you can easily recover failed services and network devices for continuous access to your critical data when and where you need it.

Reduce threats and security risks.

We’re aligned with key industry regulations (like APRA and PCI DSS) to ensure we quickly identify and respond to your environment’s multiple and increasing threats (such as endpoint, network and identity).

Treat our experts as an extension of your IT team with IT Infrastructure Management services designed to streamline your operations, boost security, create efficiencies and ensure business continuity.

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Delivered by experts. Trusted by industry leaders.

Expert monitoring.

Our tools give you complete visibility and control over the health of your critical it infrastructure management services you’ll never need to worry about them again with our comprehensive monitoring, tracking and reporting delivering a clear view of priorities and risks.

Faster, better, more efficient.

We’ve got the formalised tools and processes to drive a difference in your business. Think of us as a natural extension of your internal IT team that responds immediately to critical issues and resolves them fast.

Get back to business.

Free your IT talent to focus on higher-value tasks that drive growth while we work as an extension of your team, delivering core IT environment support.

Highly scalable, flexible and customisable.

Match to meet your business requirements. Get the support you need to maintain high business performance when you need it. Free your talent to focus on more strategic tasks with a it infrastructure management services solution.

Quick resolution.

Our proactive, customer-first culture means our teams have the skills, experience, tools and processes to make a difference in your business and ensure that issues are fixed quickly.

Aligning your IT Budget.

CBS Australia's services are purpose-built to meet the needs of your organisation. Before commencing a partnership we invest the time to understand your organisational goals and the technology required to help you achieve them. 

CBS’s IT Infrastructure Services are then packaged to meet the needs of your organisation, directly aligned to your budget and investment strategy. Delivered as a service and as a fixed monthly fee, helps you effectively plan and manage your IT budget and avoid unexpected costs.

IT Infrastructure management
IT infrastructure management

How does CBS Australia scale with your business.

Just as technology advances your business needs change as well. Your CBS Australia infrastructure services team works with you to ensure technology is always driving your business forward, never holding you back. 

Our solutions architects conduct regular strategic reviews, to unpack changing business requirements and develop or pivot your strategic technology roadmap to ensure it supports your organisation as it scales. 

Get in touch

Keep your business-critical systems running smoothly and at optimum capacity.

Contact Us

“We see external partners such as Canon Business Services ANZ playing a key role in helping us to consolidate and streamline our entire ICT infrastructure moving forward. We also foresee many more Robotic Process Automation projects once the current one is in full operation, so we can free up more staff to focus on work that directly impacts our customers.” Brendan Klassen, Executive General manager of ICT, Endeavour Foundation

Download Data Sheet

Download our data sheet for more ways to extend your IT team effortlessly using IT Infrastructure management services.

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Our Approach

We believe no business succeeds alone–and that every organisation should focus on its core business and outsource the rest.

That’s why we take the time to really understand your business goals and find the right-fit solution to keep you agile, resilient and thriving. Then we put the industry’s best to work on the challenges you want to solve.

Stay one step ahead with the right technology, process, automation and talent to keep you moving forward at all times.

Industries we help

Other IT Managed services offerings

We deliver a range of IT Managed services to help you achieve more. Tailor a solution to meet your exact needs and start optimising your operations today.


Frequently asked questions

What is the role of IT infrastructure management?

IT infrastructure management is the umbrella term that encompasses all the services required to manage an organisation's IT infrastructure. This includes tasks like monitoring and maintaining equipment, ensuring system security, and providing user support. IT infrastructure management is a critical function in any organisation that relies on IT to do business. Without proper management, an organisation's IT infrastructure can quickly become outdated, vulnerable to security threats, and difficult to use. As a result, IT infrastructure management is essential for ensuring that an organisation's IT investment pays off

Will there be 24/7 support for CBS’ IT Infrastructure solution?

CBS’s IT infrastructure management solutions provide 24/7 technical support to ensure that IT operations remain uninterrupted 365 days a year. Our teams are available around the clock, giving you peace of mind that any IT issues can be quickly resolved, no matter the time or day of the week. This round-the-clock support ensures that your IT operations run smoothly and efficiently with minimal downtime.

What type of support does CBS offer when onboarding?

Getting it right from day 1 is critical. That’s why we appoint a dedicated transition managed to ensure a smooth and fast transition to CBS’s infrastructure management servire. This vital role ensures clear communication and effective coordination across the technical, process and people aspects of your onboarding. The result, your business doesn’t miss a beat.

What are the 3 main forms of IT infrastructure management?

While the three main components of IT infrastructure management are IT service management, IT asset management, and IT network management, these can be managed across on-premise, cloud or hybrid IT infrastructure environments. On-premises IT infrastructure management is when an organisations IT infrastructure exists locally, e.g. within the premises of the business. Cloud-based IT infrastructure refers to when these components are managed using cloud based technologies, while Hybrid IT infrastructure management is when an organisation uses a combination of on-premises and cloud-based IT infrastructure management.

What are the benefits of infrastructure managed services?

Infrastructure managed services offer a range of advantages for businesses. With expert oversight through IT infrastructure management, you gain seamless infrastructure management services that optimise your infrastructure services. This includes efficient asset management and strategic management of your IT infrastructure for enhanced performance and reliability. Focus on core operations while benefiting from proactive, managed infrastructure services that ensure a streamlined, secure, and scalable environment.

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