Workflow and Exception Management Solutions Australia

Free your people from manually handling workflows and get access to tools that classify, capture data, manage and handle workflow exceptions, with expert support and guidance from industry experts.

Speak with an expert

Back to Services Overview Back to Business Process Automation

Capture everything and reduce data errors with Exception Management solutions Australia.

Automate and streamline how your business workflows are managed and get on top of exceptions fast to optimise your operations and focus your people on higher-value tasks that move your business forward in the ever-evolving commerical landscape of Australia.

We help you map data flow from paper or digital formats via our Intelligent Document Capture (IDC) system and make sure it gets sent to the right place for data analysis or further action.

Use our IDC tools to speed up data capture, document reviews, and approvals–including invoice processing, insurance and medical claims, HR and legal forms processing, and application processing. Easily connect with your existing finance ERP system, content or document management system.

Workflow and Exception Management banner image

Workflow aligned to your business goals.

Minimise the need for manual handling and repeated decision making by tailoring business rules for recurring decisions to streamline your Australian business workflow.

Once approved, we ingest your documents via our IDC system into our MAP™ digital workflow solution, where they’re assigned a unique, trackable ID. MAP™ can manage data flow from any input point and customise your workflow processing to business-specific rules.

Get customised outputs to achieve significant integration savings, take data through workflow and capture services, and upload outputs into any system in a usable format–including Micro Focus (TRIM EDRMS), SAP ERP, Microsoft SharePoint, CRMs, and any ERP.

Automation Toolkit

Detangle the confusion of Digital Transformation with our free guide to starting your automation journey.

Get started

How it works.

Email documents are automatically extracted and ingested for processing. Original emails are then securely archived as per your specific business rules.

MAP™ strips the email and retains the PDF attachment only.

Any paper-based docs are received by our Canon Business Services (CBS) Technology Centres, where they are physically scanned using our high-speed track scanners, converted to digital format, and ingested by MAP™ for processing.

The MAP™ system alerts CBS operators of any exceptions in the extraction and conversion process.

Cognitive Capture Software (CCS) extracts all required fields or alerts the operator for missing fields, matching to your existing reference data.

The system checks for missing fields, invalid data strings, and structures. If identified, it will move the document.

The next step applies business rules to validate the document against reference data. Any validation errors redirect the document to an exception queue for further validation.

We use your business rules and requirements to base validation in the exceptions management and validation queue.

Free your staff from time-consuming manual and repetitive tasks and refocus them on the things that set you apart from your competition. We’re experts at Workflow and Exception Management, helping you streamline and optimise your processes to help you innovate and grow.

Workflow and Exception Management content image

Delivered by experts. Trusted by industry leaders.

95% customer satisfaction score.

Ongoing support and innovation mean you’re always one step ahead of your competition.

Hosted off-site.

Achieve zero footprint with our Cloud-hosted service. There’s no need to invest in software or hardware, and you can choose between onshore and offshore models to explore further cost-efficiencies..

Integrate with any CMS or ERP.

Our MAP™ digital solution effortlessly integrates with any content management system, which means we can seamlessly work with thousands of systems..

See everything.

Get 100% transparency and visibility into your document lifecycles. We map out the process and produce a completed documented process. Audit quickly and easily with clear document trails, tracking and workflow approvals.

Your rules.

Custom build your automated Workflow and Exception Management solution to your business rules. Our solution is tailored to you and fully integrated into your business.

Get in touch

Reduce errors, capture critical data and map your workflows for increased business efficiency today.

Our Approach

We believe no business succeeds alone–and that every organisation should focus on its core business and outsource the rest.

That’s why we take the time to really understand your business goals and find the right-fit solution to keep you agile, resilient and thriving. Then we put the industry’s best to work on the challenges you want to solve.

Stay one step ahead with the right technology, process, automation and talent to keep you moving forward at all times.

Our Approach