An insurance company based in Victoria who wish to remain anonymous, reached out to Canon Business Services ANZ, requiring assistance with their mailroom operations during the Covid-19 pandemic. The business receives a very small volume of mail which are time-critical and of high importance.

Due to the disruption caused by the global pandemic, the majority of our client's staff began working remotely full time, limiting their access to incoming physical mail, which ultimately caused bottlenecks and disruptions to many departments including claims processing and accounts payable. 

Time critical and mail of significant importance was not being accessed by those that needed to action and process incoming files.

Physical cheques delivered to our client's premises were not being banked as that team are all working remotely.