Canon Business Services Australia (CBSA) brings together more than 25 years of experience in business process outsourcing, managed IT services and infrastructure, and unparalleled application, security, data and AI capabilities. With all six Microsoft Solutions Partner designations, CBSA is in the top one percent of Microsoft partners in Australia.

CBSA empowers our customers to grow beyond their imagined capabilities through a unique combination of people, processes, and technology. Together, CBSA optimises business processes and embeds enabling technologies, so our customers can better focus on what sets them apart.

CBSA is a part of Canon Oceania Group so the global philosophy Kyosei – living and working together for the common good – also flows through CBSA. The CBSA team believes each step they take in the spirit of Kyosei as individuals and as an organisation, makes a real difference.

The industry benchmark comparison group is Administrative and Support Services based on the majority of the roles within CBSA that sit in this comparison group.

Compared to last year, CBSA’s

• total remuneration gender pay gap (both average and median) has reduced,
• base salary average gender pay gap has reduced, however
• base salary median gender pay gap has increased,

When compared to the industry benchmarks, CBSA’s

• average total remuneration and base salary gender pay gaps are higher, but
• median total remuneration and base salary gender pay gaps are significantly lower.

Across the Lower, Lower Middle and Upper Middle quartiles we see a general balanced men-to-women ratio. The Upper quartile is predominantly made up of our IT professionals, a demographic that, industry-wide, is male-dominated. This impacts the median gender pay gap, as these positions often attract a higher level of earnings, reflecting market rates.

Despite the gender balance for pay in the lower quartiles, CBSA’s male-dominated technology roles mean we have gender balance in the Upper quartile, impacting the overall result.

CBSA is a diverse and complex business, so employees sit across some very different industry categories. For this report CBSA is only compared to one industry (Administrative and Support Services), which does not reflect IT professionals.

CBSA recognises that there is a significant imbalance of women at the executive level, so there is still work to do, however the initiatives we have put in place are starting to show progress towards creating equity in our workplace. To continue our progress, in 2026 Canon is implementing reforms to Canon Oceania’s Talent Acquisition Policy, increases to paid parental leave and increased support for people experiencing family and domestic violence.

Ongoing, CBSA will continue to focus on initiatives that will close the gender pay gap and create equity in our workplace.